de Warranty – City RV

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              Step 1
              
              1. YOUR PERSONAL DETAILS
              
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              Step 2
              
              Warranty Requirements
              
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              Step 3
              
              Booking Preference

CITY RV CARAVAN/MOTORHOME WARRANTY LODGEMENT FORM

1. YOUR PERSONAL DETAILS

Name

First

Last

Email*

Phone Number

YOUR CARAVAN DETAILS

Caravan Make*

Model*

Year of Manufacture*

Chassis Number*

VIN (if known)

WARRANTY WORKS REQUESTING

Please outline your warranty concerns, including when you first noticed the problem and any remidies you have attempted to take (i.e. refer to appliance user manual - reset breakers)

Please upload any photos or videos to assist our warranty process.

No Choosen File

(Max 40 MB)

(if you encounter any issues uploading photos or videos, please continue to complete this form, and email jordan@cityrv.com.au for further assistance in submitting photos and videos.)

4. Preferred Booking Date and Time

Preferred Drop Off Date*

Alternate Drop Off Date

Questions or Comments

Conditions of Warranty Date Request
By clicking this checkbox and by submitting this form, you agree and understand that the date/s requested for warranty service are a guide only, and does not guarantee a confirmed appointment.

All requested dates and times will be considered but are subject to availability. A booking is not confirmed, nor is a warranty claim accepted, until verified and confirmed by City RV.
A member of our team will contact you to confirm your booking details.

Warranty Terms and Conditions Acknowledgement

By clicking this checkbox and by submitting this form, I understand that the Malibu Caravans include a 2-year manufacturer’s warranty, and JB Caravans include a 3-year manufacturer’s warranty. City RV facilitates warranty claims on behalf of the manufacturer but is not the provider of the manufacturer’s warranty.

I further understand that these warranties are in addition to your rights under the Australian Consumer Law. Under the ACL, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to meet acceptable quality and the failure does not amount to a major failure.